FAQs

Lusavre, operated under the legal entity GUADALUPE GARZA VALDERAZ ESTATE, doing business as Lusavre, maintains its official registered address at 318 S 4th St, Lovington, NM 88260, United States. The house may be contacted by telephone at +1 (716) 466-5262 or by email at hello@lusavre.com, ensuring that all communications are conducted through established and reliable channels. This information is provided to affirm transparency, accountability, and formality in every aspect of the brand’s presentation. Lusavre regards the clear representation of its legal identity and contact details as essential to maintaining trust with its clientele, business partners, and the broader community, and these details will be consistently reflected across its communications and publications.

One of the most common questions relates to the authenticity of Lusavre products. We emphasize that every item presented through our official channels is created, curated, and delivered exclusively under the Lusavre name. As a luxury brand, we do not authorize third parties or resellers, and our products are available only through our official website or through arrangements made directly with Lusavre. This ensures that every purchase is authentic, original, and reflective of the exacting standards that define our identity as a luxury house.

Clients often inquire about the ordering process, and we confirm that all purchases are completed securely through our website, with encryption technology ensuring the protection of all personal and payment information. Once an order has been placed, clients will receive a confirmation email with details of the transaction, followed by updates regarding the preparation and dispatch of the product. This process has been carefully designed to reflect both efficiency and discretion, in keeping with the standards expected of a luxury shopping experience.

Another important area of inquiry concerns shipping. Lusavre ensures that deliveries are carried out with precision and care. Each product is prepared and packaged to preserve its quality during transit, and our shipping partners are selected based on reliability and professional standards. Clients will be informed of estimated delivery times at the moment of purchase, and tracking services are available to monitor the progress of each order. Shipping details are set out in full in our dedicated section, but we emphasize that all measures are taken to ensure the secure and timely arrival of every item.

Returns and refunds are also frequently raised topics. While Lusavre maintains strict standards of quality and craftsmanship, we recognize that circumstances may occasionally require the return of a product. In such cases, clients may refer to our Returns & Refunds Information page, which outlines the procedure in formal detail. Requests are handled with discretion and professionalism, ensuring that each matter is resolved in a manner that respects both the rights of the customer and the integrity of the brand. Refunds are processed in accordance with established policies and will be communicated clearly once initiated.

Another area of concern relates to privacy and data protection. Lusavre places the utmost importance on the confidentiality of personal information. All data provided by clients is handled in strict accordance with our Privacy & Cookie Policy, which details the measures taken to secure, store, and manage personal data. Sensitive information, including payment details, is never shared with third parties outside of what is required for the completion of a transaction. Our policies are intended not only to comply with applicable law but also to reflect the discretion and respect expected by our clientele.

Clients also inquire about opportunities to experience Lusavre beyond online purchases. We confirm that the brand offers Private Appointments, which allow for personalized, one-on-one consultations. These appointments are designed to provide an exclusive service, ensuring that clients receive tailored guidance and access to pieces in a setting of discretion and refinement. Information on arranging a private appointment is provided within the relevant section of our website, and such experiences are conducted in keeping with the traditions of luxury service.

Inquiries regarding careers at Lusavre are also frequent. We welcome interest from individuals who share an appreciation for refinement, excellence, and professionalism. The Career section of our website provides details on current opportunities, as well as guidance on how to submit an application. Lusavre seeks individuals who embody dedication and discretion, and who can contribute meaningfully to the continued growth of the brand. All applications are treated with respect and confidentiality.

Questions occasionally arise concerning Lusavre’s wider commitments. We take this opportunity to note that the Sustainability page provides a detailed account of our environmental practices, while the Environmental and Social Partnerships section outlines collaborations with organizations and initiatives aligned with our values. In addition, Preserve by Lusavre sets out our long-term cultural and ecological initiatives. These pages exist to provide transparency about how Lusavre balances its role as a luxury house with the responsibilities that come with global stewardship.

Finally, our clients may seek clarity regarding legal rights and compliance. All matters concerning terms, privacy, cookies, accessibility, and consumer rights are set out in detail within the dedicated legal sections of our website, including Terms of Use, Privacy & Cookie Policy, California Privacy Rights, Accessibility Statement, Cookie Preferences, Ad Choices, and Do Not Sell or Share My Personal Information. These sections are integral to our operations and provide formal assurance that Lusavre conducts itself in accordance with applicable law and international standards of best practice.

Lusavre, operated under the legal entity GUADALUPE GARZA VALDERAZ ESTATE, doing business as Lusavre, with its registered business address at 318 S 4th St, Lovington, NM 88260, United States, reaffirms its dedication to responsibility, clarity, and discretion in all matters of representation. The house remains accessible to all inquiries through its official contact channels, including telephone at +1 (716) 466-5262 and email at hello@lusavre.com, which serve as direct and authoritative avenues of communication. By consistently presenting these details, Lusavre ensures that its clients and partners may rely on a formal, accurate, and enduring statement of its business identity, thereby upholding the principles of integrity and trust that define the brand.