Returns & Refunds Information

Lusavre, operated under the legal entity GUADALUPE GARZA VALDERAZ ESTATE, doing business as Lusavre, maintains its official registered address at 318 S 4th St, Lovington, NM 88260, United States. The house may be contacted by telephone at +1 (716) 466-5262 or by email at hello@lusavre.com, ensuring that all communications are conducted through established and reliable channels. This information is provided to affirm transparency, accountability, and formality in every aspect of the brand’s presentation. Lusavre regards the clear representation of its legal identity and contact details as essential to maintaining trust with its clientele, business partners, and the broader community, and these details will be consistently reflected across its communications and publications.

Every creation offered by Lusavre is crafted and selected with the highest standard of quality. However, in recognition of the fact that circumstances may occasionally arise in which a client may wish to return a purchase, Lusavre has established a clear framework for returns and refunds. This framework is designed to balance fairness to the client with the preservation of the house’s standards. Products may generally be eligible for return if they are received in unused, unworn, and undamaged condition, accompanied by all original packaging, certificates, and documentation. Returns that do not meet these requirements cannot be accepted, as the house must ensure that its creations maintain their pristine condition.

The timeframe for initiating a return is strictly defined to provide structure and certainty. Clients wishing to return an item must contact Lusavre promptly following delivery, providing notice of their intention within the period specified by prevailing consumer protection regulations. All requests for returns must be directed to the official communication channels of Lusavre, either by email at hello@lusavre.com or by telephone at +1 (716) 466-5262. Clients will then receive further guidance regarding the steps to be followed. Unauthorized returns or items sent back without prior confirmation cannot be processed and may result in the item being returned to the sender.

Shipping costs for returned items are ordinarily the responsibility of the client, unless the return is necessitated by an error on the part of Lusavre, such as the dispatch of an incorrect or defective item. In such cases, Lusavre will bear the cost of return shipping and will make every effort to resolve the matter promptly and with discretion. All returns must be sent using a secure and trackable method, ideally through USPS or another recognized carrier, to ensure safe arrival. Lusavre cannot accept liability for items lost or damaged during the return process.

Once a return has been received, Lusavre will conduct a careful inspection of the item to verify its condition. Only items that are returned in their original state will be considered eligible for a refund. Refunds, where applicable, will be processed through the same method of payment originally used for the purchase. Depending on the banking institution or payment provider, the time required for funds to appear in the client’s account may vary. Lusavre endeavors to initiate refunds promptly, but external processing times are beyond the direct control of the house.

Certain items may not be eligible for return or refund due to their nature. Bespoke creations, customized products, and special-order items crafted specifically according to client specifications are non-returnable, as they represent unique expressions of Lusavre’s artistry made exclusively for the individual client. Similarly, for reasons of hygiene and safety, certain categories of products such as earrings may be exempt from return unless defective. Lusavre takes care to indicate such exceptions clearly at the time of purchase, ensuring that clients are fully informed before completing their order.

In cases where a product is found to be defective, Lusavre’s commitment to quality compels it to act swiftly and responsibly. Clients are encouraged to notify Lusavre immediately upon discovery of a defect, providing detailed information and images where possible. After assessment, Lusavre may offer repair, replacement, or refund depending on the circumstances. The resolution offered will always be guided by principles of fairness and the preservation of Lusavre’s reputation for excellence.

The house reserves the right to decline returns that do not meet its established criteria, including items returned in a used or altered state. It is therefore essential that clients handle their purchases with care until they are certain of their intention to retain them. Lusavre encourages clients to review all details, including size charts and product descriptions, prior to placing an order, as this reduces the likelihood of returns and ensures that expectations are fully aligned.

This Returns & Refunds Information is subject to revision as Lusavre refines its practices in accordance with changes in law, carrier requirements, or evolving standards of the house. Clients are encouraged to review this page periodically to remain informed of any updates. By making a purchase through Lusavre, clients acknowledge their understanding and acceptance of the policies herein described.

Lusavre, operated under the legal entity GUADALUPE GARZA VALDERAZ ESTATE, doing business as Lusavre, with its registered business address at 318 S 4th St, Lovington, NM 88260, United States, reaffirms its dedication to responsibility, clarity, and discretion in all matters of representation. The house remains accessible to all inquiries through its official contact channels, including telephone at +1 (716) 466-5262 and email at hello@lusavre.com, which serve as direct and authoritative avenues of communication. By consistently presenting these details, Lusavre ensures that its clients and partners may rely on a formal, accurate, and enduring statement of its business identity, thereby upholding the principles of integrity and trust that define the brand.